Refund policy
Effective Date: January 1, 2023
Welcome to CelestiaJewels.shop. We are committed to ensuring every customer enjoys a smooth and satisfying shopping experience. If you are not completely satisfied with your purchase, our Return & Refund Policy explains your rights and the process for requesting a return, replacement, or refund.
1. 30-Day Return Guarantee
We proudly offer a 30-day return policy. You may request a return within 30 days of receiving your order.
To qualify for a return, the item must:
- Be unused and unworn.
- Be in its original condition.
- Include all original packaging, tags, and accessories.
- Not show signs of damage caused by misuse or improper handling.
2. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
- Earrings that have been worn.
- Personalized or custom-made jewelry.
- Gift cards.
- Clearance or final sale items.
- Products damaged due to customer misuse.
If your item arrives damaged or defective, please contact us immediately.
3. How to Start a Return
Please email us before sending any items back.
Email: support@CelestiaJewels.shop
Include:
- Order number
- Full name
- Reason for return
- Photos (if applicable)
Our support team will respond within 1–2 business days with return instructions.
Please do not return products without prior authorization.
4. Refunds
After receiving and inspecting your returned item, we will notify you regarding the approval of your refund.
If approved:
- Refunds are issued to your original payment method.
- Processing usually takes 5–10 business days depending on your payment provider.
Shipping fees (if any) are generally non-refundable unless the return is due to our error.
5. Exchanges
If you received:
- A defective product
- A damaged item
- An incorrect order
We will gladly send a replacement at no additional cost.
6. Cancellations
Orders may be canceled within 12 hours after purchase.
After processing begins, orders cannot be canceled.
7. Late or Missing Refunds
If you have not received your refund:
- Check your bank account.
- Contact your credit card provider.
- Contact your bank.
If you still need assistance, email us at:
8. Return Shipping
If the return is due to:
- Change of mind
- Incorrect purchase
- Personal preference
The customer is responsible for return shipping costs.
If the return is due to our mistake, we will cover all shipping expenses.
9. Contact Information
CelestiaJewels.shop
1854 William St
Vancouver, BC V5L 2R6
Canada
Phone: +1 604 266-9691
Email: support@CelestiaJewels.shop